DishBox

Terms of Service

Last updated: July 19, 2026

These Terms of Service ("Terms") govern your use of the DishBox website and DTH recharge service, operated by Dish Box Service Point (Private) Limited ("DishBox", "we", "us", "our"). By placing an order or otherwise using DishBox, you agree to these Terms.

1. Our service

DishBox is an aggregator/reseller platform that lets customers browse DTH plans and pay to recharge their DTH subscriber account with supported operators — Airtel Digital TV, Dish TV, Sun Direct, Tata Play, and Videocon d2h. We are not the DTH broadcast operator; we facilitate the recharge on your behalf with the operator.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, and able to enter into a binding payment transaction, to use DishBox.

3. Order accuracy

You are solely responsible for entering the correct operator, subscriber ID / customer ID, and registered mobile number for the DTH connection you wish to recharge. DishBox is not liable for a recharge credited to the wrong account because of incorrect information you provided.

4. Pricing and payment

  • All prices are shown in Sri Lankan Rupees (LKR) unless stated otherwise and may change without prior notice.
  • Payments are processed through our payment gateway partner, WebXPay. By paying, you also agree to WebXPay's applicable payment terms.
  • An order is only confirmed once payment has been successfully authorised by the gateway.

5. Service fulfilment

Once payment is confirmed, DishBox submits the recharge request to the relevant DTH operator. Most recharges are processed within minutes, but delays can occur due to the operator's systems, network issues, or maintenance outside our control. If a paid recharge is not credited to your account within a reasonable time, contact our support team with your order reference.

6. Cancellations

Once a recharge order has been successfully processed and credited by the DTH operator, it cannot be cancelled or reversed. Orders that fail or remain pending due to a technical error may be cancelled and refunded — see our Return Policy.

7. Prohibited use

  • Using DishBox for any unlawful purpose or in violation of any applicable law.
  • Attempting to defraud DishBox, our payment gateway, or a DTH operator, including disputing legitimate, successfully-fulfilled charges.
  • Interfering with or disrupting the operation of the website, including through automated scraping or unauthorised access attempts.

8. Intellectual property

The DishBox name, logo, and website content are the property of Dish Box Service Point (Private) Limited and may not be copied or used without our written permission.

9. Limitation of liability

To the fullest extent permitted by law, DishBox's liability for any claim arising from your use of the service is limited to the amount you paid for the specific order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of TV service enjoyment, arising from operator-side delays or outages.

10. Indemnification

You agree to indemnify DishBox against any claims, losses, or damages arising from your misuse of the service or from inaccurate information you provided.

11. Governing law

These Terms are governed by the laws of Sri Lanka, and any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

12. Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of DishBox after a change means you accept the updated Terms.

13. Contact us

Email: support@dishbox.lk

Phone: 725115110

Dish Box Service Point (Private) Limited, No 155/52, Wolfendhal Street, Colombo 13, Sri Lanka.