DishBox

Return Policy

Last updated: July 19, 2026

DishBox sells digital DTH recharges, not physical goods. Because a successful recharge is credited to your DTH subscriber account immediately by the operator, it cannot be "returned" in the traditional sense. This policy explains when a refund applies instead.

1. Refund-eligible situations

  • Payment was deducted from your account, but the recharge was never credited to your DTH subscriber ID due to a technical error on our side or the payment gateway's side.
  • You were charged more than once for the same recharge order (duplicate payment).
  • A system error caused the wrong amount to be charged compared to the plan you selected.

2. Not eligible for a refund

  • The recharge was successfully credited to the subscriber ID/mobile number you provided, even if that ID was for the wrong device or account.
  • You simply changed your mind after a successful recharge.
  • Delay in the DTH operator reflecting a recharge that was correctly submitted and later confirmed as credited.
  • Requests made after the claim window in Section 4 has passed.

3. Refund method

Approved refunds are returned to the original payment method used at checkout, via our payment gateway partner, WebXPay. We do not issue refunds by cash, bank transfer, or to a different card/account than the one used to pay.

4. How to request a refund

Contact our support team within 7 days of the transaction with the following details:

  • Your order reference / transaction ID.
  • The DTH operator and subscriber ID / mobile number used.
  • The date and amount of the payment.
  • A short description of the issue (e.g. amount deducted, recharge not received).

Email: support@dishbox.lk

Phone: 725115110

5. Processing time

We investigate refund requests with the DTH operator and/or WebXPay and aim to confirm the outcome within 3–5 business days. Once a refund is approved, it typically reflects on your original payment method within 7–14 business days, depending on your bank or card issuer.

6. Contact us

Dish Box Service Point (Private) Limited, No 155/52, Wolfendhal Street, Colombo 13, Sri Lanka.